Dear Parents and Caregivers,

The health, safety and well-being of our families and staff are top priorities to ACN. With the current discussion about the coronavirus disease (COVID-19) in the news, we want to take a moment to reinforce safety measures prior and during your visit to ACN.

We are closely monitoring the situation and taking guidance from the U.S. Centers for Disease Control and Prevention (CDC), the City of San Antonio Metropolitan Health District (Metro Health), and the Texas Department of State Health Services. There is no current recommendation to close outpatient clinics in San Antonio, however, good preventive measures must be followed to ensure public safety.  

1. STAY HOME IF YOU OR YOUR CHILD ARE SICK. You must get medical care and we will reschedule your appointment as soon as possible. Beware if you or anyone in your family is currently sick or just returned from a trip to a level 3 advisory country: China, Iran, South Korea, Italy, and most of Europe. The U.S. and the rest of North America are now a level 2 risk, indicating sustained community spread and necessitating enhanced precautions.

2. LIMIT THE NUMBER OF PEOPLE ACCOMPANYING THE CHILD. Parents/primary caregivers ONLY. You may be asked to complete necessary paperwork in your private vehicles and/or be seated in the lobby of our building to await your appointment should adequate social distancing necessitate this.   

3. BODY TEMPERATURE WILL BE ASSESSED PRIOR TO ADMITTANCE INTO THE CLINIC FOR BOTH STAFF AND FAMILIES/CHILDREN. If a body temperature of 100.4 or higher is determined, you will be asked to leave the center and to return home in order to contact your primary care provider. Your appointment will be rescheduled.

The following are declarations from the CDC and the City of San Antonio Metro Health


The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.
  • It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads


Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath 


The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. CDC always recommends these everyday actions to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

As always, the health of our patients is our top priority! Thank you so much for your cooperation. Please call or email us if you have any questions or concerns. 

The ACN Team